PRIVACY POLICY

Hexa World Solutions Pvt. Ltd.

Effective Date: 01 October 2026

1. Introduction

Hexa World Solutions Pvt. Ltd. (“we,” “our,” or “us”) is engaged in entrance automation solutions, providing products and services related to automated entrance systems and associated solutions.

We respect your privacy and are committed to protecting the personal information you share with us through our website, Facebook and Instagram advertisements, Meta lead forms, WhatsApp, telephone calls, email, and other communication channels.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our business.

2. Information We Collect

We may collect the following information when you submit an enquiry or contact us:

• Full name

• Mobile number and WhatsApp number

• Email address

• City, location, or business address

• Company or organisation name, where applicable

• Product interests and entrance automation requirements

• Project details and other information you voluntarily provide

When you interact with our website or digital advertisements, certain technical information may also be collected through cookies or similar technologies, where applicable.

3. How We Collect Your Information

We may collect personal information through:

• Facebook and Instagram advertisements and lead generation forms.

• Our website and online enquiry forms.

• WhatsApp messages, phone calls, and emails.

• Direct business enquiries, referrals, and other communications with us.

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and requests.

• To provide information about our entrance automation products and services.

• To prepare quotations, proposals, and project estimates.

• To arrange product demonstrations, consultations, and site visits.

• To communicate about products, services, offers, and relevant business updates, subject to applicable consent requirements.

• To improve our customer service, marketing activities, and business operations.

• To comply with applicable legal and regulatory requirements.

5. Meta Advertising and Lead Forms

If you submit your information through a Facebook or Instagram advertisement or Meta lead form, we may receive the information you provide, such as your name, phone number, email address, and product requirements.

We use this information to contact you regarding your enquiry and to provide relevant information about our entrance automation solutions.

Your information may also be processed by Meta in accordance with its own privacy policy and applicable terms. We encourage you to review Meta’s privacy practices before submitting your information.

6. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with authorised employees, service providers, business partners, or technical support providers when reasonably necessary to respond to your enquiry, deliver our services, operate our business, or comply with legal obligations.

We may also disclose information where required by applicable law or by a lawful request from a competent authority.

7. Data Security

We take reasonable measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, manage business enquiries and customer relationships, and meet applicable legal requirements.

Where information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal obligations.

9. Your Privacy Rights

Subject to applicable law, you may contact us to:

• Request information about the personal data we hold about you.

• Request correction or updating of inaccurate information.

• Request deletion of your personal information where applicable.

• Withdraw consent for optional marketing communications.

• Raise a concern or complaint about the handling of your personal information.

To exercise these rights, please contact us using the details provided below.

10. Cookies and Third-Party Services

Our website may use cookies, analytics tools, or advertising technologies to understand website usage and improve our marketing activities, where applicable.

If we use Meta Pixel or similar advertising tools, certain website interaction or technical information may be shared with the relevant service provider in accordance with the applicable settings, consent requirements, and privacy policies.

Third-party platforms operate under their own privacy policies, which we do not control.

11. Children's Privacy

Our products and services are intended for business and general customer enquiries. We do not knowingly seek to collect personal information from children for marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable legal requirements. Any updated version will be published on our website with a revised effective date.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Company: Hexa World Solutions Pvt. Ltd.
Email: hexaworldsolutions@gmail.com
Phone: 7032064455
Website: www.hexaworldsolutions.com
Registered/Business Address: H.No. 2-4-852, Block-C 45, Nallagutta, Ramgopalpet, Secunderabad, Hyderabad, Telangana - 500003.

By submitting your contact details through our enquiry forms, you acknowledge that your information may be used to respond to your request in accordance with this Privacy Policy.